May 21, 2020

How to Pick a Medical Courier

Transporting human tissue is a challenge like no other.  Unlike any of the other deliveries we handle, these are literally a matter of life and death.  We know it.  We live it every day as we deliver for fertility clinics, sperm banks, cryobanks and hospitals.

Since PearlTrans began transporting human tissue has been an essential part of what we do.  Here are some of the life-changing items our clients have entrusted to us to get them safely to their destinations:

  • Frozen embryos and sperm that give hope to a couple longing for a baby
  • Umbilical cords and placentas that are held in cryobanks to protect the future health of babies
  • Organs and human tissue that give new lives to ailing patients.

This is precious cargo that changes lives.  We are aware of the unique trust our clients place in us to get these deliveries to their destinations safely. “You are transferring actual human specimens.  This is not your normal delivery,” says Eliana Moreno, Head Medical Assistant at the IVF Fertility Center in Pasadena.

“We have been using them since 2018 because they understand that.  We have even told patients who want to transfer their own embryos that they were our go-to provider. They understand what’s at stake here.”  

For clinics, hospitals and even individual patients, the choice of the right courier is literally a matter of life and death.  Here are some tips for those looking for a responsible carrier for their precious cargo:

  • Choose a courier that specializes in the safe movement of human tissue
  • Make sure the courier is flexible and responsive enough to get their life-affirming delivery to the right place, even if it there are changes mid-delivery
  • Use a courier with experience handling temperature-controlled items
  • Select a courier that has given their drivers specialized training on how to handle a life-giving delivery
  • Make sure your courier is experienced and comfortable with the confidential nature of these deliveries
  • Find a courier that imposes strict standards on how these sensitive packages are handled, stored and transported from pickup to delivery
  • Choose a courier with drivers that understand how and why they are handling a sensitive package
  • Work with a courier that requires their drivers to dress and comport themselves professionally, in a clinic or hospital and even in a patient’s home
  • Work with a courier that has the systems in place to trace the package from pickup to delivery
  • Work with a courier that maintains a hand-to-hand chain of custody. 

Above all, find a courier company with heart – the heart that extends from the owners to the dispatchers to the drivers.  One that grasps the emotional nature of these deliveries.

That courier is PearlTrans.  To us, these deliveries are personal.  They are unlike any other deliveries we do.  They are life-giving and life-affirming.  We put our hearts and souls into every one of these deliveries because we know the differences they make in people’s lives.

One of our long-time clients, the manager of a cryobank, said it best: “I am aware that there are other options for this kind of delivery, but when people bring them up, my response is this: “I have the cell phone of the owner.  If anything ever happens I know I can get someone, and they will be on it immediately. They will take care of it themselves, personally.”

We do take this very personally.  If you are looking for a courier with the experience, skills and heart to transport a life-giving package, we are that courier.  Contact us today and let’s get started.