How do I schedule a pickup for my package?
If you have an account set up, login to the client portal (link: https://03180.xdhosted.com/rapidship/#/home)
If you don’t have an account set up, contact our customer service team: customerservice@pearltrans.com or 310-362-3304
How can I contact customer support if I have questions or issues with my shipment?
You can email us customerservice@pearltrans.com or by phone 310-362-3304
Can I change the delivery address or reroute my package after it's been shipped?
Yes. Please contact our customer service team as soon as possible to accommodate the request: customerservice@pearltrans.com.
What are your service areas and delivery zones?
Continental United States
What payment methods do you accept?
Visa, Master Card, American Express and ACH.
Can I schedule a courier service for a one-time event or project?
Of course! Please fill out the quote request form.
Do you offer discounts for bulk shipments?
Absolutely! Contact us to discuss your enterprise needs: customerservice@pearltrans.com
How can I track the status of my shipment?
You may login to the client portal (link: https://03180.xdhosted.com/rapidship/#/home)
Are there any additional fees or surcharges that may apply to my shipment?
Surcharges will apply based on dimensions and weight.
Are there items you don’t ship?
- Artwork
- Cash
- Cigarettes
- Explosives and other flammable products
- Firearms and ammunition
- Furniture from a non-distributor and/or not in its original packaging
- Gasoline or petroleum
- Knives and sharp instruments
- Liquor
- Live animals
- Marijuana (medical or otherwise) - cannabis/hemp products
- Seditious or treasonable matter
- Delicate materials not in its original packaging
