10 Questions to Ask When Choosing a Medical Courier
When you’re transporting anything medical, you’re not transporting just any simple package. You’re shipping something that could make the difference between life and death. These packages could be medicines, organs, frozen sperms, eggs, or embryos, so it’s crucial to ask yourself a few questions when choosing a medical courier.
Asking questions will help you figure out if you’ve chosen the right medical courier to handle your material. Your questions should relate to the company’s experience, equipment, availability, reliability, and discretion.
Remember, failure shouldn’t be an option when enlisting the use of medical courier services. This is especially true when your package relates to In Vitro Fertilization (IVF). One misstep could require you to restart the process again or wait for several long months. Your package is priceless, so pick a courier that will treat it as their top priority.
1. Why should I choose a specialized medical courier in the first place?
If you’re here, there’s a high chance that your package will be frozen eggs, sperms, or embryos. These materials require utmost care and temperature regulation. A medical courier such as Cryo Courier will be best equipped to handle their transport.
Cryo Courier features a strict protocol on temperature regulation and high-quality equipment in which to place your package. It also has safety measures to guarantee that your package stays upright and doesn’t spill or leak as it travels.
Since you’re shipping IVF material, it’s also crucial to ensure your package is exempted from being x-rayed by airport security. Consider airport protocol if it needs to be delivered to a different state. An excellent medical courier will know how to deal with that.
Cryo Courier knows how delicate your specimen is, and they treat it accordingly.
2. How experienced is the medical courier company?
The next question you need to ask when hiring a medical courier should pertain to the company’s experience. Sometimes, you may have to directly ask the company about its expertise.
While the name, Cryo Courier, is relatively new as a company, its parent company, PearlTrans, has been handling IVF material transport for more than a decade. You can rest assured your package is safe and in the hands of experienced staff.
Your IVF materials need utmost care and attention, so only pick medical couriers with experience. Experienced medical couriers will always have systems and processes to make the material transport as smooth as possible.
3. How safe will my package be?
You can answer this question by directly asking the medical courier company about the measures they have to keep your materials safe. A reliable medical courier should guide you through a satisfying answer and show you detailed plans in place in case anything goes wrong.
To determine that your package will be safe with a medical courier, consider the equipment they use. Are they high-quality and guaranteed to keep your sperm, egg, or embryos frozen? Will they be able to ensure your materials don’t leak or spill or end up with any damages?
Inquire about your chosen medical courier’s accident protocols as well. How will they deal with delays or security personnel who attempts to x-ray your material? The best medical couriers will have protocols in place to anticipate that something may happen. CryoCourier has a strict set of regulations to be followed when issues arrive.
4. Is my package guaranteed insurance if something happens?
Similar to asking about the safety of your package, inquire about its insurance as well. Your materials are fragile, so when unperceived events occur, you need to make sure it’s adequately protected.
5. Does the company have the proper equipment?
When choosing a medical courier, check out the equipment they use. An excellent medical courier should have the equipment to suit your materials’ needs. This may include vehicles with climate control options and sturdy boxes that maintain the proper temperatures.
6. Are the employees well-trained?
Another thing you need to ask about a medical courier is their staff’s status. Are they compliant with OSHA and HIPAA guidelines? Do they hold certificates for medical courier practice and medical container expertise? Are they used to dealing with transporting sperms, eggs, and embryos? The best medical courier will have highly trained staff with years of experience.
7. Will the whole process be confidential?
Of course, you don’t want to undergo a procedure only to come back with your neighbors, co-workers, or relatives talking about it. What if it was supposed to have been a secret? To be sure, ask your potential medical courier provider if they’re discrete and honor patient confidentiality.
8. How long will it take for my package to be delivered?
You also need to ask if a medical courier can guarantee on-time deliveries before choosing them. Your materials are often time-sensitive, so it’s best to pick a medical courier that guarantees its on-time arrival.
Some companies may show you detailed plans when you ask them this question. It could be that their staff are told to immediately switch to different flights when delays occur. Do their staff have instructions to take other roads if the usual route is unavailable? Are there procedures in place so that their team can discuss with security personnel to pass through borders or checkpoints.
Cryo Courier has protocols in place to ensure your package arrives as scheduled.
9. Is the company available and easily reachable?
The best medical couriers are available 24/7. Often, they also have scheduled deliveries in place as well as 24/7 customer service. You should be able to reach out to your chosen medical courier at any time and place because they know just how vital communication and availability are.
Cryo Courier knows how stressful this time may be for you, so you can always reach their customer service representatives at any time of the day or night.
10. Will I be able to track my package?
Lastly, you need to ask a medical courier about their package tracking procedures and options. Do they allow you to see where your package is? Do they send you updates about its locations? Your chosen medical courier should offer package tracking, among other critical customer information.
Choosing a Medical Courier
Your package is priceless, so it needs to be handled by the right people. When you ask these questions before choosing a medical courier, you should pick the company that best caters to your needs.
The best medical couriers have the experience, proper equipment, and trained staff. They’re also reliable, available, and discrete.
Pearl’s subdivision, Cryo Courier, possesses all of those, and its goal is to give only the best service to its customers.
